Return & Exchange Policy

At Superior Babies, customer satisfaction is our priority. If you need to return or exchange a product, please review the following policy:

Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 7 days of the delivery date.
• Products must be unused, unwashed, and in their original packaging with all tags intact.
• Requests made after 7 days of delivery will not be accepted.
• Gift Set, Toys and Baby Care items are not eligible for return or exchange due to hygiene and safety reasons.

Required Documents

To process your return or exchange request, you must provide:

• The Packaging Slip
• The Courier Slip

Both documents are required to initiate a return or exchange case.

Unboxing Recommendation

For your protection, we strongly recommend recording a video while opening your parcel. This helps us resolve any issues related to missing, damaged, or incorrect items that may occur during transit.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us on WhatsApp during business hours:

WhatsApp:

• +92 334 0111167
• +92 335 1300040

Support Hours:
Monday to Saturday | 11:00 AM – 7:00 PM

Return Address

Please send your parcel through any reputable courier service to the following address:

Superior Babies
Office No. 1 & 2, Ground Floor, Haider Plaza
Near Margalla Dental College
Main Gulraiz Market, Phase 2
Rawalpindi, Pakistan

Once we receive and inspect the returned product, we will process your exchange in accordance with this policy.